Protection of Personal Information

Coop Interface places great importance on the protection of personal information.
This page explains how we collect, use, disclose, retain, and protect personal information in the course of our activities, through our website, and in our digital communications.

Person in Charge of the Protection of Personal Information

The person in charge of the protection of personal information at Coop Interface is:

Jonathan Suard
Person in Charge of the Protection of Personal Information
jonathan.suard@coopinterface.ca
514 866-8303

For any question, access request, correction request, or complaint regarding the protection of personal information, you may contact this person.

Scope of This Page

This page applies to the management of personal information handled by Coop Interface in the course of its professional activities, through its website, and in its digital communications, whether such information is handled verbally, electronically, or in writing.

Collection of Personal Information

We may collect certain personal information when you:

contact us by email;
complete a form on our website, where applicable;
voluntarily provide us with information as part of an information request, an exchange, a proposal, or a mandate;
interact with us in the context of a professional, contractual, or organizational relationship.

Depending on the circumstances and to the extent permitted by law, certain personal information may also be provided to us by clients, partners, mandataries, or other authorized third parties, where this is necessary for carrying out our activities or performing a mandate.

Categories of Personal Information That May Be Collected

Depending on the circumstances, the personal information collected may include:

your name;
your email address;
your telephone number;
the name of your organization;
your title or position;
the content of your message, your request, or the information you choose to provide to us;
certain technical information related to the use of the website, where required for its operation, administration, or security.

Purposes of Collection

This information may be used in particular to:

respond to your requests;
communicate with you;
assess a service need, a collaboration request, or a potential mandate;
provide the requested services, support, or follow-up;
provide you with general information about Coop Interface and its services;
maintain the accuracy of our records and update relevant information;
verify the integrity of the information provided;
prevent unauthorized use, breaches of our conditions, or security-related incidents;
ensure the proper operation, administration, or security of the website and our digital communications;
comply with our legal, administrative, regulatory, or contractual obligations.

Access to Personal Information

Access to personal information is limited to those who must have access to it in the course of their duties or responsibilities, in accordance with the need-to-know principle.

Disclosure to Third Parties

We may disclose certain personal information to suppliers, service providers, or partners who support us in our administrative, professional, technological, or organizational activities, where such disclosure is necessary for carrying out our activities and is appropriately governed.

We may also disclose personal information where required by law, where such disclosure is necessary for the performance of a mandate, or where the person concerned has consented to it.

Retention, Accuracy, and Protection

We retain personal information for as long as necessary for the purposes for which it was collected, subject to our legal, regulatory, administrative, or contractual obligations.

We take reasonable steps to ensure that the personal information we hold is, where appropriate to the context, accurate, complete, and up to date.

We implement reasonable administrative, technical, physical, and contractual safeguards to reduce the risks of loss, theft, unauthorized access, unauthorized use, or unauthorized disclosure.

Your Rights

Subject to the conditions provided by law, you may request:

access to the personal information concerning you;
correction of inaccurate, incomplete, or ambiguous personal information;
withdrawal of your consent, where such withdrawal is applicable;
information about our practices regarding the protection of personal information.

Any request relating to your personal information may be submitted in writing to the person in charge of the protection of personal information. We will make reasonable efforts to respond within a reasonable timeframe, subject to the limits and exceptions provided by law.

Question, Request, or Complaint

For any question, request, or complaint regarding the protection of personal information, please contact: